My Cart

Close

Shipping

We ship Worldwide from England, UK. For an approximate delivery time please allow for dispatch time PLUS shipping time.

Dispatch Times
We aim to dispatch all orders within 3-5 working days.

Shipping Times

UK Orders = FREE Shipping (2nd class)
We offer free, second class shipping for all UK customers but please be aware that this method offers no tracking.

International Orders = Tracked
All orders shipping outside of the UK will be sent tracked.


Lost, Undelivered or Delayed Orders
We will not be held responsible for items delayed, lost in the mail or undelivered. It is our policy to wait 28 working days from the day of dispatch to see if the item is returned to sender, and any refunds will be issued entirely at our own discretion. 

Good to Know
When you place an order with us our small team of master craftspeople will be making your order with care and attention. We are real people, not robots! Some of our personalisation services take extra time so, although we aim to make and ship all orders as quickly as possible, this may be slightly longer than what you were expecting. 

Returns
Please visit our Returns page for more information.

 

When will my order arrive?

The below timings are approximate, include processing + shipping time, and are calculated in working days (which excludes Saturday and Sunday).

UK Customers

• Free 2nd class = 3-7 working days 
• Special delivery = 3-5 working days

European Customers
• Tracked = 13-25 working days
• Express courier = 8-15 working days

Rest of World Customers
• Tracked = 18-25 working days after ordering
• Express courier = 10-20 working days after ordering