When will my order arrive?UK
• 2nd class = 7-14 working days
• Orders over £50 = FREE (2nd class)
• Orders under £50 = £3 (2nd class)
• Express delivery = from £8 (calculated at checkout)
• Priced individually (calculated at checkout)
Unfortunately shipping costs have increased exponentially recently, and we are very sorry not to be able to offer lower rates. If you are located in an international region outside of the USA, please contact us for a custom shipping quote.
Lost, Undelivered or Delayed Orders
We will not be held responsible for items delayed, lost in the mail or undelivered. It is our policy to wait 28 working days from the day of dispatch to see if the item is returned to sender, and any refunds will be issued entirely at our own discretion.
Good to Know
We are real people, not machines! When you place an order with us our small team of master craftspeople will be making your order with care and attention. Some of our personalisation services take extra time so, although we aim to make and ship all orders as quickly as possible, this may take slightly longer.
Please visit our Returns page for more information. We do not accept returns on personalised items.