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Shipping

We ship worldwide from the UK. Your order will be ready to dispatch within a maximum 5 working days.

When you place an order with us, our small team of master craftspeople (all real people, not robots!) will be making your order with care and attention. Our processes take time, so although we aim to make and ship all orders as quickly as possible, this ‘making’ time may be slightly longer than what you are expecting.


Standard shipping (untrackable)

Please be aware that if you select standard shipping, which is our least expensive option but also untrackable, then we will not be held responsible for items delayed, lost in the mail or undelivered. It is our policy to wait 28 working days from the day of dispatch to see if the item is returned to sender, and any refunds will be issued entirely at our own discretion. 

 

When will my order arrive?

The following guide times are our maximum production + shipping times. Depending on the items in your order, it is very likely they will arrive sooner.

 If you live in the UK

• Standard shipping (untracked, first class) = Your items will arrive 7 working days after ordering 
• Special delivery (tracked) = Your items will arrive 6 working days after ordering

If you live in Europe
• Standard shipping (untracked) = Your items will arrive 12 working days after ordering
• Tracked and signed (tracked) = Your items will arrive 12 working days after ordering
• Express courier (tracked) = Your items will arrive 8 working days after ordering

If you live in the USA or the rest of the World
• Standard shipping (untracked) = Your items will arrive 20 working days after ordering
• Tracked and signed (tracked) = Your items will arrive 20 working days after ordering
• Express courier (tracked) = Your items will arrive 10 working days after ordering