We hope you love your order from Bookshell but if you do have any problems don't worry, just get in touch.
If you change your mind
Simply return your item within 30 days of receipt (you will need to pay for the cost of return shipping). Items must be in the same condition as when shipped from Bookshell Bindery. Please provide a copy of your receipt with your returned item, and let us know by email that the item is being returned.
Unfortunately personalised orders are non-refundable.
Lost or damaged during shipment
Items lost or damaged during shipment are not the responsibility of Bookshell Bindery. We are only able to assist in locating a package if there is a tracking number associated with the order.
If you have any questions about our refund and exchange policies then please get in touch.