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FAQs

Shipping

Do you ship overseas?
Yes. We ship all over the world from our bindery in England. 

Do you offer shipping upgrades?
We offer standard, tracked and express shipping options.

When will my item arrive?
Please allow for dispatch time + shipping time. Your order will be ready to dispatch within 3-5 working days. The shipping time will vary depending on your location and the postal method selected at checkout. Please see our shipping page for full details.

 

Personalisation

Can I use my own illustration on the cover of my phone case?
Yes, take a look at our custom pictures page. There is an additional cost and it takes extra time. You will also need to provide your artwork to the required specifications. But if you’re happy with all that then the results can be really wonderful!

Can I have a longer message than the character limit?
No, we’re very sorry but our character limits are carefully set based on the available space for the product. If you request a message that exceeds the limit then it will result in a delay whilst we contact you.

My message is within the character limit but doesn’t fit in the personalisation box?
This will be because the spaces, symbols and/or punctuation in your message all count towards the character limit.

 

Still have a question?

If you the answer to your question has not been answered above, then please get in touch. We will do our best to respond as quickly as possible.